14-Day Cancellation Period
Under Croatian consumer protection law, you have the right to unilaterally terminate the contract within 14 days without giving any reason. The 14-day period starts from the day you or a person you designate (other than the carrier) take physical possession of the goods.
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Notification of Cancellation
To exercise the right of unilateral termination, you must notify us of your decision clearly and in writing, either by email at info@sensualstyleco.com or by mail at:
Sensual Style Co., D. T. Gavrana 9, Zagreb, Croatia.
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Effects of Cancellation
If you cancel within this period, we will refund all payments received from you, including delivery costs (unless you chose a non-standard shipping method) without undue delay, typically within 14 days of receiving your cancellation notice.
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Refunds will be made via the same payment method you used for the initial transaction unless we expressly agree otherwise.
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Condition of Returned Goods
You are responsible for any diminished value of the goods resulting from the handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
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Return Shipping Costs
Unless otherwise stated, you bear the cost of returning the goods. We recommend using a trackable shipping service, as we are not liable for items lost in transit.