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  • Product Care & Materials

General

We are primarily an online brand. All orders are placed through our website, and we ship worldwide. If you’re in Zagreb and would like to see samples or pick up your order in person, please reach out to us at info@sensualstyleco.com to discuss possible arrangements.

You can reach us by email at info@sensualstyleco.com or via our Contact Page. We aim to respond within 2 business days.
If you need your dancewear quickly, please email us at info@sensualstyleco.com before placing your order. Depending on our production schedule, we may be able to expedite your order for an additional fee.

Shipping & Delivery

Yes, we ship from our facility in Zagreb, Croatia, to customers all around the globe.

Since each piece is handmade, please allow 5-7 business days for production. Once shipped, delivery times vary depending on your location:

  • Within Europe: approximately 5-7 business days
  • Outside Europe: approximately 10-15 business days
If you live outside the European Union, your order may be subject to customs duties or import taxes upon arrival. These charges are your responsibility. Please check with your local customs office for more information.

Payment & Orders

We accept credit and debit cards (Visa, Mastercard, Maestro, and American Express) as well as Apple Pay. All payments are processed securely at checkout.
Yes — we still accept bank transfers (virman) if you prefer. After placing your order, you’ll receive an email with our bank details and instructions on how to complete the payment. (We currently don’t support PayPal.)
If you need to cancel, please contact us at info@sensualstyleco.com as soon as possible. If production has not yet begun, we can usually accommodate a cancellation. If production has already started, certain fees may apply.

Sizing & Customization

Each product page includes a detailed Size Chart to help you find your perfect fit. We also recommend checking the fit notes in the product description for additional guidance — and if you’re still unsure, feel free to contact us for personalized sizing advice.
Absolutely! Our dancewear is handmade, so we can often accommodate changes in length, color, or design details. Please contact us before or immediately after placing your order to confirm availability and pricing (if applicable).

Return & Exhanges

We offer a 30-day return policy for standard sizes. Items must be unworn and in their original condition. Custom or personalized orders are generally non-returnable unless they are defective.
Email us at info@sensualstyleco.com with your order details and reason for return. We’ll provide instructions on shipping the item back. Once we receive and inspect it, we’ll process your refund or exchange (if applicable).
Customers are typically responsible for return shipping costs unless the item is defective or we made an error with your order. In that case, we’ll cover the return shipping or provide another suitable solution.

Gift Cards

Select your desired amount, enter the recipient’s email, add a personal message, and complete your purchase.
Yes! You can choose to send it directly to the recipient’s email or to yourself for later gifting.
It’s sent instantly via email.
No, our Gift Cards never expire.

Product Care & Materials

We recommend hand washing in cold water with mild detergent and laying flat to dry. This helps preserve both the color and elasticity of the fabric over time.
We choose high-quality, dance-friendly fabrics that offer comfort, stretch, and durability. Wherever possible, we aim to use eco-friendly materials in line with our commitment to sustainability.
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