Shipping & Returns

We ship worldwide so you can enjoy Sensual Style wherever you are. All orders are processed within 2–4 business days and you will receive a tracking number as soon as your package is dispatched.

Shipping & Delivery

Production Time
Because our products are handmade or made-to-order, please allow 5–7 business days for us to create your items before shipping.

Shipping Methods & Costs
We ship worldwide using Hrvatska pošta, DHL for international orders and BOXNOW for domestic deliveries within Croatia, as well as other reputable couriers.
Shipping costs vary by region and will be clearly indicated in your order summary or confirmation email.

Delivery Time
Estimated delivery times after production are:

  • Within Croatia: 3–5 business days

  • Within Europe: 5–7 business days

  • Outside Europe: 10–15 business days
    (Note: Actual delivery times may vary due to customs, postal delays or other unforeseen factors.)

Delivery Confirmation
Once your order is shipped, you will receive a tracking number (if available) or a confirmation email with shipping details.

Customs & Duties (International)
You are responsible for any customs fees, import duties or taxes imposed by your local authorities.

Right to Unilaterally Terminate (Cancel) the Contract

14-Day Cancellation Period
Under Croatian consumer protection law, you have the right to unilaterally terminate the contract within 14 days without giving any reason. The 14-day period starts from the day you or a person you designate (other than the carrier) take physical possession of the goods.

Notification of Cancellation
To exercise the right of unilateral termination, you must notify us of your decision clearly and in writing, either by email at info@sensualstyleco.com or by mail at:
AA INSPIRED CREATIONS, Damira Tomljanovića-Gavrana 9, 10020 Zagreb, Croatia.

Effects of Cancellation
If you cancel within this period, we will refund all payments received from you, including delivery costs (unless you chose a non-standard shipping method) without undue delay, typically within 14 days of receiving your cancellation notice.
Refunds will be made via the same payment method you used for the initial transaction unless we expressly agree otherwise.

Condition of Returned Goods
You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return Shipping Costs
Unless otherwise stated, you bear the cost of returning the goods. We recommend using a trackable shipping service, as we are not liable for items lost in transit.

Returns & Complaints

Eligibility for Returns
Returned items must be unused, in their original packaging and with all tags and labels attached.
Custom or personalized items may not be eligible for return or refund unless they arrive damaged or defective.

How to Return
Contact us at info@sensualstyleco.com with your order details and reason for return.
Once approved, please ship the item to:
AA INSPIRED CREATIONS, Damira Tomljanovića-Gavrana 9, 10020 Zagreb, Croatia.

Complaints & Defective Goods
If your item arrives damaged or defective, please contact us immediately with photos and a detailed description of the problem.
We will respond with a proposed solution, which may include replacement, repair or refund in accordance with Croatian law.